1.Damaged or Misprinted Items: If your order arrives damaged, defective, or with a printing error, we’ve got you covered.
- Action Required: Please submit a report within 30 days of receiving the product.
- Evidence: You must provide clear photos of the damaged item and the packing slip.
- Resolution: Once verified, we will send a replacement or issue a full refund at no additional cost to you.
2.Packages Lost in Transit: If your tracking information shows the package was sent but it never arrived
- Action Required: Claims must be submitted no later than 30 days after the estimated delivery date.
- Note: If the tracking shows "Delivered" but you haven't received it, please check with your local post office before filing a claim.
3.Buyer’s Remorse & Size Exchanges: Because each product is uniquely manufactured for your order:
- We do accept returns or offer refunds if you ordered the wrong size.
- Size Guide: We strongly recommend reviewing the International Size Chart before purchasing to ensure a perfect fit.
4.Incorrect Address / Unclaimed Shipments Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
- Unclaimed: Shipments that go unclaimed are returned to the facility and, per Printful policy, are donated to charity after 30 days. No refunds are issued for unclaimed goods.
6.Service Cancellation: Once the producer has begun work on your project, no refunds will be issued. If you wish to cancel before work has started, a 20% administrative fee will be deducted from your refund.